Technical Support

Our commitment to service and support is the foundation of our business philosophy.

From the embarkation of Bionet America’s journey of providing remarkable and medical device solutions to medical and veterinary healthcare professionals, the very groundwork of our business stems from guaranteed quality and reliable, unyielding support for our clients and their patients.

Through years of knowledge, expertise and passion for the medical industry and more importantly, through full understanding of the operation of our customers, our philosophy is to enhance clients’ individual experiences through our work ethic values and exceed quality standards.

This solidifies the foundation of our growth to exceed your expectations not only through management, but through the collaboration of all departments at Bionet America.

Technical Support

Warranty Registration

Simple and easy steps to start enjoying our royal service

Thank you for choosing Bionet America for your hospitals and clinics. We, Bionet America stand behind the quality of each product that we provide.

To start your standard warranty, simply fill out the warranty registration form at the link below in easy steps and enjoy our best possible service and aftercare for your products.

While registering, you may provide such personal information as your name, phone number, e-mail and so on. All information you have provided will be kept and protected in our secured data base and will be used only to communicate with you for the warranty of our products unless you agree for other purpose.

Warranty Registration


Our Resource Center provides convenience assess to comprehensive materials related to your products by product category and model name. However, some materials are not available due to the nature of products and/or materials. Contact us if you have any further question.


User Manual / Quick guide / How to use guide and more

Video Manual

Introduction / Walkthrough and more


Networking software and more


Technical specification in details


List of compatible and available accessories